By Robert A. Emmanuel (Antigua Observer) The Immigration Department will see a revamp of its administrative hierarchy as the Attorney General called for an improvement in the customer service offered by immigration officers.
Speaking in Parliament yesterday, Attorney General Steadroy Benjamin — who is also the minister responsible for immigration — said that he has employed a human resources management expert to aid in developing the new management structure.
“We are going to restructure immigration from top to bottom. In the police force, we have the Commissioner, we have two deputies, and we have other persons beneath them to carry out other functions. In immigration, there is no such structure; just the Chief [Immigration Officer] and just [ordinary staff] after that,” the Benjamin said.
One of the recommendations he made in Parliament was for the establishment of a Deputy Chief of Immigration for administration and another for operations.
