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Monday, April 12, 2021
HomeNewsPress ReleaseFLOW Service Interruptions Following Island-Wide Outage

FLOW Service Interruptions Following Island-Wide Outage

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Basseterre, St. Kitts & Nevis – November 13, 2020 – On Thursday 12th November the
residents of St. Kitts experienced an electricity outage around 7:15 am, which was later
confirmed by the St. Kitts Electricity Company (SKELEC) as affecting the entire island.

The power outage was a result of a fire at the Needsmust power plant.

Flow’s Local Incident Management Team was activated and met numerous times
throughout the day to assess the situation. With back-up generators and batteries at all
cell sites, Flow was able to maintain service to over 90% of the mobile network.

Broadband customers also experienced 8 hours of uptime following the power outage.

In residential areas where multi-service access nodes have gone offline due to a lack of
municipal power, both fixed voice and internet service would be unavailable. Flow
sincerely apologizes for the inconvenience caused.

Flow wishes to assure all impacted customers that our local and regional teams are
working together to maintain connectivity and restore the network operability as soon as
possible.

Thank you for your patience.

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