To Our Valued Customers:
National Bank continues to experience an interruption in service caused by an IT security incident. As a precautionary measure, the Bank preemptively decided to take all systems off-line to contain the incident and ascertain its severity. We also wanted to take the time to accurately inform our customers about the incident and the resumption of our client services.
As of today, Tuesday, February 16, 2021, the following services are restored:
• ATMS
• Point of Sale
• Telephone
• Debit Card Services
• Emails
It is important to note that Credit Card Services were not affected by the incident and continue to remain fully operational.
The Bank is executing a plan alongside its partners to ensure that our services are· back online as soon as possible. This is progressing as an absolute priority and we are working diligently to make sure that our customers are able to access all of our services.
We would like to sincerely apologize again for the inconvenience caused and appreciate your patience as we work to restore all our systems.
We will continue to keep you informed of relevant updates as appropriate.
