24.1 C
Basseterre
Sunday, October 25, 2020
Home News Press Release SKELEC Launches New Automated Call-In Service

SKELEC Launches New Automated Call-In Service

(SKNIS) Basseterre, St. Kitts —The St. Kitts Electricity Company Ltd, unveiled a new automated customer support portal—Interactive Voice Response System, IVR—at a launch event on Thursday 9th July. The new customer service support portal provides an additional avenue for customers to engage with the company by allowing customers to receive real time updates about outages and restoration times, inquire about bill balances, pay bills, report faults and update contact details over the phone 24 hours a day, 7 days a week.

According to Deputy Prime Minister and Minister of Public Utilities, Honourable Shawn Richards, SKELEC’s IVR System was introduced to deal with the challenges presented by the COVID-19 crisis in St. Kitts and Nevis.

“With the imposition of curfews and the restrictions on movement, it became increasingly difficult for our customers to conduct business with us,” Minister Richards said. “We are aware that some customers did not receive physical copies of their bills, made inquiries through our social media platforms about their bill balances, were reluctant to come into our main office to make bill payments as a result of physical and social distancing, and were not able to sign up for our online billing platform E-biz— SKELEC is proud to offer its solution to these challenges.”

SKELEC’s IVR System is the first of its kind in St. Kitts Nevis and one of few throughout the Caribbean region. The addition of IVR technology, valued at $83,000 US, adds a new dimension to SKELEC’s growing list of customer service portals making it easier and more accessible for customers to interact with the Company. The automated service is a smart technology which caters to all customers. The IVR system can respond to voice commands and touch tone keypad selections and can also be accessed in Spanish. Payments made using the IVR System occur real time as such the account is updated automatically.

In addition to the company’s alternative bill payment options including its E-biz Platform (ebiz.skelec.kn), as well as the online banking portals at St. Kitts Nevis Anguilla National Bank, FirstCaribbean Bank and Republic Bank, IVR provides an added opportunity for customers to make bill payments and overall interact with the company.

This on-demand automated customer service support system is revolutionary as customers have never been able to access customer support services over the phone 24/7. In addition to E-biz: the company’s online bill platform, the company can now boast of its own additional bill pay platform as a part of its more ways to pay campaign.

SKELEC would like to recognize the St. Kitts Nevis Anguilla National Bank and Milsoft Utility Solutions and Daffron and Associates as partners for SKELEC’s Interactive Voice Response System.

Most Popular

Nevis Jnr. Health Minister Brandy-Williams Delivers Address to Mark Breast Cancer Awareness Day

NIA CHARLESTOWN NEVIS -- The following is an address by Hon. Hazel Brandy-Williams, Junior Minister of Health and Gender Affairs in the Nevis Island...

Preparatory Work at Nevis’ Vance W. Amory Int’l Airport on Track For Border Reopening

NIA CHARLESTOWN NEVIS -- The preparatory work being done at the Vance W. Amory International Airport in Nevis will be completed in time for...

IMF: COVID-19 Hit To Caribbean Similar To ‘Cardiac Arrest’

(Trinidad Guardian) The authors argued that since the Caribbean countries are dependent on tourism for anywhere between 20 to 90 percent of GDP and...

The Rotary Club of Liamuiga Marks Historic Progress Toward a Polio-Free World While Urging the Community to Help End the Paralyzing Disease

Basseterre, St. Kitts — Rotary members in St. Kitts and Nevis are taking action on World Polio Day to raise awareness and support to...

Appeal Court Overturns Judge’s TTFA Ruling

(Trinidad Guardian) FIFA president Gianni Infantino has been given the green light to retake control of the T&T Football Association (TTFA). Delivering a judgement during...

Search Continues For Teen After Landslide Flattens House, Kills Father

(Jamaica Observer) Efforts to find 15-year-old Sanique Leachman, who is suspected to have died after a major landslide in Shooter's Hill, Bull Bay, St...

AstraZeneca, J&J Resuming US Tests of COVID-19 Vaccines

(AP) Two drugmakers announced Friday the resumption of U.S. testing of their COVID-19 vaccine candidates. Testing of AstraZeneca’s vaccine candidate had been halted since early...

Prominent SKN Attorneys Call For End To The “Death Penalty”

By Devonne Cornelius St. Kitts and Nevis (WINN) — The Abolition of the Death Penalty in St. Kitts and Nevis, and the wider Caribbean region,...

Sun Island Clothes Cements Its Relationship With The Explorers Clubs

Basseterre, St. Kitts, October 23, 2020 (RSCNPF): The Sun Island Clothes Limited has once again shown its support for the Explorers Clubs, but this...

Cuba Says US Trade Embargo Cost More Than $5B Last Year

(Reuters) HAVANA, Cuba--Cuba on Thursday said the decades-old US trade embargo, tightened under President Donald Trump, cost it a record total of more than...

OPEN IN NEW WINDOW

Contact a Program
If you are interested in a program or advertising, send us a message.
Send Message
Signup for our Newsletter
We'll only be in touch when we've something exciting to share.
We never share your details
No thanks
Subscribe