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Home News Local News SKN Telecom Providers Pursue Resolution To Broadband Issues

SKN Telecom Providers Pursue Resolution To Broadband Issues

St Kitts and Nevis (WINN): Local telecom provider Flow informed customers by text message Monday, December 7 that it was working urgently to resolve network issues interrupting broadband and mobile data services.

“We apologize and will advise customers once resolved,” the statement ended.

The Barbados-based Caribbean Media Corporation (CMC) reported Monday, December 7 that broadband internet customers in several Caribbean countries were experiencing problems.

A possible fiber fault between Antigua and the French island of Guadeloupe was blamed for the interruptions.

“Preliminary investigations indicate that the cause of a technical issue with our international upstream internet suppliers is affecting multiple internet providers across the Caribbean,” the Irish-owned telecommunications company, Digicel, said in a statement.

“We sincerely apologize for any inconvenience caused and assure you that we are working to resolve this issue as quickly as possible,” it added.

The British-owned telecommunication firm, Cable and Wireless, which operates in the Caribbean as Flow, said that it could take several days to resolve the situation.

“Splicers and additional divers are arriving in Guadeloupe today [December 7]. Guadeloupe fiber repair and restoration activity will commence tomorrow [December 8]. This will be a temporary solution in order to quickly re-establish traffic connectivity. A tentative estimated time of repair of Thursday, December 10, has been provided,” it added.”…Broadband internet may be unavailable for some time and that countries like Trinidad and Tobago, St Vincent and the Grenadines, and Barbados will experience service degradation.”

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